Privacy Notice
Privacy Notice
Effective Date: September 11, 2026
Last Updated: September 11, 2026
At Orivensa, we understand that trust is an important part of every customer relationship. This Privacy Notice explains how personal information may be collected, used, disclosed, retained, and protected when you visit the Orivensa online store, create an account, place an order, contact us, or otherwise interact with our services.
We are committed to handling personal information responsibly while providing a secure, convenient, and transparent shopping experience for families purchasing children's toys and related products.
Orivensa is operated by Chongqing Fengbaixin Trading Co., Ltd., which is responsible for processing personal information associated with the Orivensa online store as described in this Privacy Notice and applicable law.
Brand: Orivensa
Legal Entity / Data Controller: Chongqing Fengbaixin Trading Co., Ltd.
Registered Address: No. 26-3, Building 9, Yunxie Road, Caijiaqiao Town, Beibei District, Chongqing City
Privacy Contact: service@orivensa.com
1. Personal Information We Collect
Depending on how you interact with Orivensa, we may collect categories of personal information including:
Identity & Contact Information
This may include:
Name · Billing address · Shipping address · Email address · Telephone number · Account contact information
Order & Transaction Information
This may include:
Toys or other products purchased · Order number · Order status · Shipping information · Returns and refunds · Transaction details · Customer-service records
Payment Information
Payments are processed through third-party payment service providers.
Depending on your selected payment method, those providers may process:
Payment-card details · Billing information · Authorization information · Transaction identifiers
Orivensa does not directly store complete payment-card information where payment processing is handled by third-party providers.
Account Information
This may include:
Login-related information · Saved addresses · Order history · Account preferences · Communication preferences
Device & Usage Information
This may include:
IP address · Browser type · Device type · Operating system · Approximate location derived from IP address · Pages viewed · Referring pages · Browsing activity · Site interactions · Cookie or similar identifiers
Shopping & Preference Information
We may collect information concerning:
Products viewed · Items added to cart · Purchases · Saved products · Browsing patterns · Interests inferred from Site interactions
This information may help us understand which toys, play categories, and product types are most relevant to customers.
Communications
If you contact us, we may collect information contained in:
Emails · Support requests · Contact forms · Return or refund requests · Product questions · Other customer-service communications
2. How We Use Personal Information
We may use personal information for the following purposes.
Order Fulfillment
To:
Process orders · Arrange payment · Coordinate fulfillment · Provide shipping and tracking information · Manage returns and refunds · Communicate about purchases
Customer Service
To:
Answer questions · Provide toy and product support · Assist with orders · Resolve delivery issues · Process returns · Handle customer requests
Account Administration
To:
Create and manage accounts · Authenticate users · Remember preferences · Provide account functionality
Website Operation & Improvement
To:
Operate the Site · Maintain functionality · Improve navigation and performance · Analyze Site usage · Diagnose technical issues · Improve services
Marketing & Communications
Where legally permitted, we may:
Send promotional emails · Announce new toy collections · Communicate special offers · Share product updates · Personalize marketing · Measure campaign effectiveness
You may unsubscribe at any time by using the “Unsubscribe” link included in promotional emails.
Even if you unsubscribe from promotional communications, we may continue to send non-promotional messages reasonably necessary for orders, payments, shipping, returns, refunds, account security, or customer-service requests.
Personalization
We may use information to provide:
Relevant product recommendations · Personalized Site content · Relevant promotions · Improved shopping experiences
Security & Fraud Prevention
We may process information to:
Detect suspicious activity · Prevent fraud · Protect accounts · Protect systems · Enforce applicable terms · Investigate security incidents
Legal & Compliance Purposes
We may process information where reasonably necessary to:
Comply with applicable law · Respond to lawful requests · Maintain required business records · Protect legal rights · Resolve disputes · Establish or defend legal claims
3. How We Share Personal Information
We may disclose personal information where reasonably necessary to operate the Orivensa online store and provide our services.
Recipients may include:
E-Commerce & Technology Providers
Providers supporting:
Website hosting · E-commerce functionality · Cloud services · Maintenance · Content delivery · Storage · Technical infrastructure
Payment Processors
Providers handling:
Payment authorization · Transaction processing · Fraud prevention · Payment services
Shipping, Fulfillment & Logistics Providers
We may provide information such as:
Name · Shipping address · Telephone number · Email address · Order information
to applicable warehouses, fulfillment partners, carriers, postal services, customs intermediaries, and logistics providers where necessary to deliver your order.
Customer Service Providers
We may use providers supporting:
Customer support · Email · Messaging · Contact forms · Customer-service systems · Notifications
Analytics Providers
Certain device, cookie, usage, or browsing information may be provided to analytics services used to understand Site traffic and improve website performance.
Advertising & Marketing Partners
Where legally permitted and subject to available privacy choices, advertising and marketing partners may collect or receive information such as:
Cookie identifiers · Device identifiers · IP addresses · Browsing interactions · Product views · Advertising interactions · Purchase-related events
This information may be used for measurement, personalization, audience creation, marketing attribution, or targeted advertising where legally permitted.
Orivensa does not sell personal information in exchange for money.
However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly. Where applicable, you may exercise available opt-out rights through applicable privacy controls or by contacting us.
Social Media Platforms
Information may be disclosed through social-media integrations or advertising tools according to applicable privacy settings and the practices of those platforms.
Fraud Prevention & Security Providers
We may share information with providers that help us assess risk, prevent fraud, maintain security, or investigate suspicious activity.
Professional Advisers
Information may be shared where reasonably necessary with:
Lawyers · Accountants · Auditors · Consultants · Insurers
Government Authorities & Legal Compliance
Information may be disclosed where reasonably necessary to comply with applicable legal obligations, court orders, or lawful governmental requests.
Business Transactions
If Orivensa or Chongqing Fengbaixin Trading Co., Ltd. is involved in a merger, acquisition, restructuring, financing, asset sale, or similar business transaction, personal information may be disclosed as part of that transaction subject to applicable law.
At Your Direction or With Your Consent
We may disclose personal information where you direct us to do so or provide valid consent.
4. Cookies & Similar Technologies
The Orivensa online store may use:
Cookies · Pixels · Tags · Local storage · Similar technologies
These technologies may support:
Essential Site functionality · Cart and account features · Remembering preferences · Analytics · Performance measurement · Fraud prevention · Advertising · Marketing measurement
Where required by applicable law, non-essential technologies will be subject to applicable consent or opt-out controls.
You may manage cookies through available privacy or cookie controls on the Site and through your browser settings.
Please note that blocking certain cookies may affect some Site features, saved preferences, or account functionality.
5. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
Access
You may request access to certain personal information we maintain about you.
Correction
You may request correction of inaccurate, incomplete, or outdated personal information.
Deletion
You may request deletion of certain personal information, subject to applicable legal exceptions and retention requirements.
Data Portability
Where applicable, you may request certain personal information in a structured, commonly used, or portable format.
Restriction
You may request restrictions on certain processing activities where this right is provided by applicable law.
Objection
You may object to certain processing of personal information where applicable.
Withdraw Consent
Where processing is based on consent, you may withdraw that consent.
Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.
Marketing Opt-Out
You may unsubscribe from promotional communications by clicking the “Unsubscribe” link included in applicable marketing emails.
Sale, Sharing & Targeted Advertising Choices
Where applicable, you may have the right to opt out of certain sales, sharing, targeted advertising, or cross-context behavioral advertising.
Please refer to our Your Privacy Choices page where available.
6. How to Exercise Your Privacy Rights
You may submit a privacy request by contacting:
Email: service@orivensa.com
Suggested Subject: Privacy Request
Please describe:
The privacy right you wish to exercise · Your name · The email address associated with your account or order where applicable · Sufficient information for us to identify the relevant records
Please do not send passwords, login credentials, or complete payment-card information.
We may need to verify your identity before completing certain requests where reasonably necessary to protect personal information from unauthorized access or disclosure.
We will respond within the timeframe required by applicable law.
7. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Notice or as permitted or required by applicable law.
Relevant factors may include:
Information type · Transaction history · Customer-support requirements · Fraud prevention · Accounting requirements · Tax obligations · Dispute resolution · Regulatory requirements
Certain order, transaction, accounting, tax, fraud-prevention, or customer-service records may need to be retained after an account is closed or a deletion request is submitted.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of according to applicable practices and law.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
Unauthorized access · Loss · Misuse · Alteration · Destruction · Unauthorized disclosure
Security measures may include appropriate technical protections, encrypted connections, access controls, and security practices used by applicable service providers.
Payment information is generally processed through third-party payment service providers using their own security systems.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
9. International Data Transfers
Because Orivensa operates an international online retail business and may use service providers located in different countries or regions, personal information may be processed or stored outside your country of residence.
This may include countries whose data-protection laws differ from those in your home jurisdiction.
Where required by applicable law, appropriate measures will be taken regarding international transfers of personal information.
10. Children's Privacy
Orivensa sells products designed for children, but the Orivensa online store, account functions, checkout process, and purchasing services are intended for adults, parents, guardians, or other persons legally able to make purchases.
We do not knowingly seek to collect personal information directly from children in violation of applicable law.
Children should not submit personal information, create accounts, make purchases, or contact us with personal details without appropriate parental or guardian authorization where required by law.
If you are a parent or guardian and believe that a child has provided personal information to Orivensa improperly or without required authorization, please contact:
We will review the request and take appropriate action as required by applicable law.
11. Third-Party Websites & Services
The Orivensa online store may contain links to third-party websites, applications, platforms, or services.
Orivensa is not responsible for the independent privacy, security, or data-processing practices of those third parties.
We encourage you to review the applicable third party's privacy notice before providing personal information or using its services.
12. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in:
Business practices · Site functionality · Service providers · Privacy practices · Legal requirements · Regulatory developments
When changes are made, the Last Updated date at the top of this page will be revised.
Where required by applicable law, we may provide additional notice regarding material changes.
Contact Our Privacy Team
If you have questions regarding our privacy practices or wish to exercise an applicable privacy right, please contact us:
Brand: Orivensa
Legal Entity / Data Controller: Chongqing Fengbaixin Trading Co., Ltd.
Registered Address: No. 26-3, Building 9, Yunxie Road, Caijiaqiao Town, Beibei District, Chongqing City
Email: service@orivensa.com
Orivensa is an online retail store operated by Chongqing Fengbaixin Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Orivensa online store.
Orivensa - Your privacy matters, and your trust matters.