Terms of Service
Terms of Service
Last Updated: September 11, 2026
Welcome to Orivensa. These Terms of Service govern your access to and use of the Orivensa online store (the “Site”) and any purchases made through the Site.
By accessing the Site, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the Site.
Orivensa is an online retail store operated by Chongqing Fengbaixin Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Orivensa online store.
Brand: Orivensa
Legal Entity: Chongqing Fengbaixin Trading Co., Ltd.
Registered Address: No. 26-3, Building 9, Yunxie Road, Caijiaqiao Town, Beibei District, Chongqing City
Email: service@orivensa.com
1. Intellectual Property & Content
All content available through the Orivensa online store, including product photography, videos, brand names, logos, descriptions, graphics, illustrations, packaging concepts, play inspiration, product presentation, website design, written materials, and other creative content, is owned by, licensed to, or lawfully used by Orivensa or the applicable rights holder and is protected by applicable intellectual-property laws.
We Welcome: You may share photographs or videos of your Orivensa products and family play moments on social media and tag us where appropriate.
We Prohibit: You may not copy, reproduce, modify, distribute, commercially resell, impersonate, scrape, republish, or otherwise misuse Orivensa images, logos, text, videos, designs, or other protected content without prior written authorization.
Nothing in these Terms grants you ownership of Orivensa intellectual property or any unrestricted right to use protected brand materials.
2. Accuracy of Information
We make reasonable efforts to provide accurate product descriptions, specifications, colors, dimensions, materials, included components, recommended age information, features, and photography.
Actual product appearance may vary slightly because of:
Lighting · Photography · Screen settings · Device displays · Production variation · Material characteristics · Viewing conditions
Product dimensions may also vary slightly within reasonable manufacturing tolerances.
Please review the applicable product page carefully before ordering, including any available information concerning:
Product dimensions · Included pieces · Recommended age guidance · Materials · Assembly information · Care instructions · Product warnings
We reserve the right to correct errors in pricing, promotions, specifications, availability, descriptions, images, or other Site content.
If a material error affects an order already placed, we may provide an appropriate correction, replacement, cancellation, or refund.
3. Your Account Security
You may choose to create an Orivensa account.
You are responsible for:
Maintaining the confidentiality of login credentials · Providing accurate account information · Protecting your account from unauthorized access · Notifying us promptly of suspected unauthorized activity
If you suspect unauthorized activity involving your account, please contact:
4. Prohibited Conduct
You may not:
Use unauthorized bots, scrapers, or data-mining systems · Submit fraudulent orders, claims, payment information, chargebacks, or reviews · Gain unauthorized access to systems, accounts, or data · Copy or misuse Orivensa content · Introduce malicious software · Interfere with Site security or functionality · Impersonate Orivensa or another person · Use the Site for unlawful or deceptive activity · Violate applicable laws or regulations
Orivensa may restrict access, suspend accounts, reject transactions, or cancel affected orders where reasonably necessary and permitted by applicable law.
5. Pricing & Payments
Product prices, promotions, discounts, and availability may change before an order is accepted.
Submitting an order does not automatically constitute acceptance.
We may decline or cancel orders because of:
Product unavailability · Suspected fraud · Unsuccessful payment authorization · Incorrect product or pricing information · Invalid delivery information · Shipping restrictions · Other circumstances preventing reasonable fulfillment
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
Payments are processed through third-party payment service providers. Orivensa does not directly store complete payment-card information where such information is processed by those providers.
Applicable taxes, shipping fees, duties, or other charges will be displayed during checkout where required.
6. Product Use, Age Guidance & Care
Orivensa products include children's toys and related play products designed for different stages, interests, and play experiences.
Please review all applicable product descriptions, age guidance, instructions, warnings, included components, assembly information, and care instructions before use.
Age Guidance
Different Orivensa products may be intended for different age ranges.
Age recommendations shown on product pages, packaging, or instructions are intended to help parents and guardians select products that may be appropriate for the intended child.
Parents and guardians should also consider the individual child's development, abilities, behavior, and play environment.
Adult Supervision
Some products may require or benefit from adult supervision depending on the child's age, the nature of the toy, the play activity, or the included components.
Parents and guardians are responsible for providing appropriate supervision.
Small Parts & Components
Some toys may include multiple pieces, removable components, or accessories.
Always review applicable product warnings, age guidance, packaging, and instructions before allowing a child to use the product.
Keep any product or component that is unsuitable for a child's age or developmental stage out of reach.
Assembly
Where assembly is required, follow the applicable product instructions carefully.
Adult assembly may be appropriate or required depending on the product.
Ensure that all components are properly fitted or secured before allowing a child to use the toy.
Product Inspection
Before and during use, parents or guardians should reasonably inspect toys for signs of damage, loose components, breakage, or excessive wear.
Discontinue use if a product becomes damaged in a way that may make continued use inappropriate or unsafe.
Cleaning & Maintenance
Care requirements vary depending on the product materials and construction.
Follow the applicable care instructions and avoid cleaning methods, excessive moisture, harsh chemicals, or conditions that may damage the product.
Storage
Store products and their components appropriately when not in use.
Where relevant, small pieces, accessories, or removable components should be stored carefully to reduce the risk of loss or inappropriate access by younger children.
Product Lifespan
No specific product lifespan is guaranteed.
Longevity may depend on:
Frequency of use · Play environment · Handling · Cleaning methods · Storage · Exposure to moisture or heat · General maintenance
Normal wear over time does not necessarily indicate a product defect.
7. Parents, Guardians & Children's Use
The Orivensa online store, account functionality, checkout process, and purchasing services are intended for adults, parents, guardians, or other persons legally able to enter into purchase transactions.
Products may be intended for children, but purchases should be made by an adult or other legally authorized person.
Parents and guardians are responsible for reviewing product-specific information before allowing a child to use a product.
This may include:
Age guidance · Product warnings · Assembly requirements · Included components · Care instructions · Recommended supervision
Children should not independently create accounts, make purchases, submit payment information, or provide personal information through the Site except where permitted by applicable law and with appropriate parental or guardian authorization.
8. Returns, Refunds & Shipping
Returns, refunds, exchanges, shipping, and delivery are governed by the applicable Orivensa policies.
Please review:
Refund Policy · Shipping Policy
For voluntary returns, product eligibility may depend on the condition and completeness of the item.
Products that have been materially used, damaged, altered, or returned with missing parts, accessories, instructions, or included components may not qualify for voluntary return where permitted by applicable law.
Products damaged through misuse, improper assembly, excessive force, or use inconsistent with applicable instructions may also be excluded from voluntary return where permitted by law.
Mandatory consumer rights remain unaffected.
9. Privacy
Your use of the Site is also subject to our Privacy Notice and applicable privacy controls.
These explain how personal information may be collected, used, disclosed, retained, and protected.
Because Orivensa sells products intended for children, our Privacy Notice also explains that the online store and purchasing services are intended for adults, parents, guardians, or other persons legally able to make purchases.
Please also review our Your Privacy Choices page where available.
10. Third-Party Services
The Orivensa online store may rely on third-party services for functions such as:
Payment processing · Shipping and logistics · Website hosting · E-commerce functionality · Analytics · Customer support · Fraud prevention
These third parties may operate under their own terms and privacy practices.
Orivensa is not responsible for independent third-party services beyond the extent required by applicable law.
11. Site Availability
We work to maintain a reliable online shopping experience, but we cannot guarantee that the Site will always be available without interruption.
Temporary interruptions may occur because of:
Maintenance · Technical updates · Security requirements · Hosting issues · Network interruptions · Third-party service disruptions · Circumstances outside our reasonable control
We may modify, suspend, or update Site functionality where reasonably necessary.
12. Governing Law & Dispute Resolution
These Terms shall, to the extent permitted by applicable law, be governed by the laws of the People's Republic of China.
Before starting formal proceedings, both parties agree to make reasonable good-faith efforts to resolve disputes through direct communication.
Where permitted by applicable law, unresolved disputes may be submitted to a competent court in Chongqing City, People's Republic of China.
Nothing in this provision removes mandatory consumer protections available in the customer's jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
Products or services · Business practices · Site functionality · Legal requirements · Operational matters · Applicable policies
The Last Updated date will be revised when changes are made.
Continued use of the Site after updated Terms become effective will be subject to the updated Terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms, please contact us:
Brand: Orivensa
Legal Entity: Chongqing Fengbaixin Trading Co., Ltd.
Registered Address: No. 26-3, Building 9, Yunxie Road, Caijiaqiao Town, Beibei District, Chongqing City
Email: service@orivensa.com
Orivensa is operated by Chongqing Fengbaixin Trading Co., Ltd.
Orivensa - Made for little moments of discovery, play, and imagination.